*Refund and Returns Policy*

1. Overview
At TK Tools, we stand behind the quality of our power tools, hand tools, and industrial equipment. If you are not completely satisfied with your purchase, we are here to help. Our Refund and Returns Policy is valid for 7 days from the date of delivery. If 7 days have gone by since your purchase arrived, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:

The item must be unused, un-assembled, and in the same condition that you received it.

It must be in its original packaging (including the original brand box, plastic wraps, and serial numbers intact).

A valid receipt or proof of purchase is required to complete your return.

Non-Returnable Items:

Items with missing parts, serial numbers, or accessories not due to our error.

Any item that is returned more than 7 days after delivery.

3. Damaged, Defective, or Incorrect Items
We take great care in packaging our tools, but if your item arrives damaged during transit, is defective out of the box, or is the wrong item:

Report within 48 Hours: You must contact our customer care team at support@tktools.in within 48 hours of delivery.

Provide Evidence: Please share your Order ID along with clear photographs or a short video showing the damage, defect, or incorrect item.

Resolution: Upon verification, we will arrange a complimentary reverse pickup and issue a free replacement or full refund, including shipping costs.

4. The Return Process
If you wish to initiate a standard return, please follow these steps:

Submit a Request: Email us at support@tktools.in with your Order ID and the reason for the return.

Approval: Once our team approves your return request, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

Shipping the Item: * For defective/wrong items: We will manage the reverse pickup.

For change of mind/dislike: The customer is responsible for paying the return shipping costs. Shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds (If Applicable)
Once your return is received and inspected by our warehouse technicians, we will update your request status:

Inspection Notification: We will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected based on the condition of the tool.

Approval & Processing: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit/Debit Card, UPI, Net Banking, or Wallet) within 5 to 7 business days.

Late or Missing Refunds:
If you haven’t received a refund yet, please follow these steps:

Check your bank account or payment wallet again.

Contact your credit card company or bank; it often takes some processing time before a refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@tktools.in.

6. Exchanges
We only replace items free of charge if they are defective, damaged, or covered under our official product warranty guidelines. If you need to exchange an item for the exact same model, please send an email to support@tktools.in.
Exchange/Replacement deliveries will be done within 5-7 Business days.

Shipping – All Orders will be delivered within 5-7 Business days.

📨 Email: support@tktools.in